Call Today on 01282 795 222

Client Care Policy

The emphasis on providers of legal services is to provide quality professional services for reasonable fees.

InteLegal Solicitors’s objective is for all clients to receive an attentive and uniformly good standard of care in connection with the work we undertake for them.

The following is a list of basic policy standards applicable to all who work at InteLegal Solicitors:

• Telephone calls from clients are to be returned the same day, if at all possible

• Correspondence of any sort, including e-mails, should generally to be dealt with on the day that it is received if possible

• Letters to are to be written in plain and succinct language

• Appointments are to be given to clients without any undue delay.

The main principles of client care are:-

• InteLegal Solicitors will treat clients fairly at all times.

• InteLegal Solicitors will accept instructions only where it can meet its commitment to the provision of an expert, independent and professional service to clients especially that it has sufficient resources and competence to deal with the matter; otherwise instructions maybe declined. InteLegal Solicitors maintains lists of work that InteLegal Solicitors is not currently prepared to undertake.

• All solicitors are bound by the professional rules which require confidentiality to be maintained in all dealings with clients; we extend that rule to apply to any personnel within InteLegal Solicitors. This means that nobody may reveal to anyone outside InteLegal Solicitors details of instructions provided or advice given to any client, other than in the legitimate pursuit of the client’s instructions.

• Clients are entitled to expect a genuine commitment in the handling of their instructions and for InteLegal Solicitors to attach appropriate priority to their requirements.

• Clients should always be dealt with courteously and respectfully. This will manifest itself in a variety of ways, for example, not keeping clients waiting without explanation; returning telephone calls and e-mails as a priority; genuinely taking an interest in them and their matters. InteLegal Solicitors must demonstrate a genuine concern for InteLegal Solicitors’s clients by doing our best to assist them.

• InteLegal Solicitors will provide services to clients in a manner which protects their interests in their matter, subject to the proper administration of justice.

"My immigration case was dealt with swiftly and with minimal fuss. Intelegal took care of all aspects of my case and i would recommend them." Mr R Henry
"Excellent service and customer support. we are very happy with the outcome of our legal issue and would highly recommend Intelegal Solicitors." Mr A Ali
Copyright © 2014 - InteLegal Solicitors - All Rights Reserved
InteLegal Solicitors is authorised and regulated by the Solicitors Regulation Authority. SRA No 614062. VAT Registration No 189 8826 28.
Intelegal Solicitors is trading name for the firm’s principal Syed Sulman Hassan.